Frequently Asked Questions (FAQ)
Deregulation | Billing | In Case of Emergency | Service Areas
Deregulation
- What is deregulation?
- What is Energy Plus' role in providing energy in deregulated states?
- Who delivers my energy?
- Deregulation has made choosing my energy supplier a lot more confusing. How do I know I can trust Energy Plus?
- What is an ESCO?
Deregulation is the process by which governments remove, reduce, or simplify restrictions with the intent of encouraging efficiency and competition in markets. Deregulation in the United States traces its roots to the oil crisis of the 1970s but it took until the late 1990s to put the idea of energy deregulation into practice. Today, about half of the states have enacted some form of energy deregulation.
Before deregulation, utilities controlled all three components of the energy industry: generation, transmission and the sale of energy. Deregulation divides those processes, with different companies having the ability to handle each aspect.
Energy Plus is an energy supplier that buys energy on the open market and sells it to our customers, bundling it with rewards to offer a new approach to a standard service. Utilities still handle the delivery to our customers’ homes, ensuring the wires, pipes and meters are properly working. For this reason, energy charges are separated into supply and delivery portions – but our customers continue to receive consolidated bills that reflect charges from both their utility company and Energy Plus.
Delivery will continue to be provided by your local utility company, which has the responsibility to ensure the wires, pipes and meters are working properly. Switching to Energy Plus is seamless – you will not experience any interruption in service.
Deregulation doesn’t mean lack of oversight. States that have paved the way for innovation in the energy market still maintain oversight of suppliers, who are controlled through a licensing process. Energy Plus is licensed in all of the states where we operate. For state-specific information and our license numbers, please visit our Service Areas page.
ESCO is a term used to refer to an energy supplier such as Energy Plus. It stands for Energy Services Company and is a term used often in New York.
Billing
- How will I be billed?
- How can I pay my bill?
- How can I enroll in budget billing?
Energy Plus customers will continue to receive a consolidated bill from their local utility company. Your bill will contain separate charges for the energy you used (the supply) and for getting that energy to your house (the delivery). The supply portion reflects charges from Energy Plus; the delivery portion reflects charges from your utility company.
Billing varies according to your state and utility region. For more information about billing where you live, visit our Service Areas map and select your state.
Because Energy Plus supply service is billed through your utility company, the methods of payment vary. For more information about billing where you live, visit our Service Areas map and select your state.
Please refer to our Service Areas page to see if budget billing is available in your area. This page will direct you to the correct phone number to call to enroll in budget billing.
In Case of Emergency
- What happens if there is a problem with my service?
Please call your utility company. Your utility company is responsible for ensuring electricity and/or natural gas service is delivered to your home or business. Please refer to our Utility Contacts page.
Service Areas
- Where does Energy Plus serve customers?
- Can I be notified if Energy Plus becomes available in my area?
We currently are licensed to serve electric customers in eight states: Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Ohio, and Pennsylvania. We also currently offer natural gas service in Maryland, New Jersey, New York and Ohio. To find out if your utility region is included in our service area, please visit our Service Areas map and select your state. Please note that Energy Plus is temporarily not enrolling new customers in Connecticut or New York.
Yes. Please Contact Us and we will add your information to our notification list.